We are more than happy to accommodate exchanges & returns of the wigs that have NOT been washed, tampered, altered and the lace have NOT been cutted. Since hair wigs are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW used items to be returned for the safety of all of our clients.
We offer ONE TIME free return and exchange for our customers who keep their items in original conditions and meanwhile follow our return & exchange process.
15% of your total payment will be charged as a restocking fee for the second time exchange.
The item is FREE SHIPPING to US, Canada, Australia, UK and most of the Western European countries.
Normally, we ship your package by UPS ,And please note that we can not ship packages to P.O. Box or APO/FPO addresses.we will ship your item out in about 1-2 working Days(sku below edw1000),4-7 working days(sku above edw1000) after payment received., shipping time may take 2-4 working days, Once wig is shipped out, we will offer tracking number via email.