Refunds

1. Please kindly note that the refund for the item will be based on the actual price you paid us. The actual price will be affected by the discount coupon code and so on you applied at the time when you purchased.

2. a refund will be issued to your original payment method within 3 to 5 business days of receipt of your item(s) or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment. Please note that payment processing is beyond our control, and it may take up to 3-6 additional business days for the funds to be credited to your account used during checkout.

 

Return & Exchange Process

Step 1

Please get in touch with our customer service within 24 hours after you receive your package via email at service@everydaywigs.com to explain the reason for the return/exchange.

Step 2

Our customer service will process your return/exchange request within 2-5 working days. After the return/exchange request has been authorized, our customer service will let you take some photos to check  the original conditions.

Step 3

Please ship (You are also responsible for the return shipping charge, which is about $5-$10 for U.S. Customers) the returned wig back to the USA address we give to you, including a paper with your order ID and name (that we can know who you are).

We only accept the return package with our Return Authorization.

Please do email us the tracking number to service@everydaywigs.com after shipping out your returned package. If there is no tracking number, we can not check if get your wig and refund in time, for so many packages can not be checked by name.

Please ship out your returned package within the next three days after getting our authorization.

Step 4

After receiving the returned package, we'll arrange the refund within 3-4 working days if you request a return.

Please note that we will refund your money to your PayPal account, and if your payment is longer than three months, PayPal might charge a small amount of your refund as a handling fee, which is out of our control.

Exchange Policy

Regarding exchange, steps 1-3 are the same as the Return Rule, but you need to tell us what wig you want to exchange. You will be charged $20 for the second shipping fee.

Cancellation Policy

All order information can be freely changed or canceled within 12 hours once placing the order. If your order is already processing more than 12 hours, we will NOT be able to cancel; human wigs cancellation will charge 10%custom fee.